Botpress

Botpress

Freemium

Open-source AI agent platform for developers building customizable, production-grade conversational bots.

AI Chatbot Builder ToolsAI Customer SupportAI ProductivityDeveloperSmall Business
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What is Botpress?

Botpress is a developer-first conversational AI platform trusted by teams at Kia, Electronic Arts, and Husqvarna. Founded in 2017 and backed by a $25M Series B, Botpress combines a visual studio for conversation design with deep JavaScript-level customization, making it the go-to choice for engineering teams that need granular control over bot behavior. The platform includes a knowledge base, autonomous LLM engine, multi-language NLU support for 120+ languages, RBAC for team collaboration, and flexible integration options. Its usage-based model means you only pay for what you use, though AI Spend is billed on top of base plan costs. Botpress is especially popular with the developer community as the number-one chatbot platform on GitHub.

Key Features

Visual Conversation StudioJavaScript Custom Code IntegrationAutonomous LLM Engine (LLMz)120+ Language NLU SupportKnowledge Base IndexingRole-Based Access Control (RBAC)Human Handoff & EscalationMulti-Channel DeploymentVector Database StorageCustom Entity ExtractionWebhook & API IntegrationsAlways-Alive Bot OptionConversation AnalyticsSelf-Hosted Deployment OptionOpen-Source Core

Integrations

Customer Support
Zendesk
Communication
SlackWhatsAppTelegram
CRM
HubSpotSalesforce
Automation
Zapier
Writing & Docs
Notion

How to Use Botpress

1Create a free workspace on Botpress Cloud
2Design conversation flows in the visual Agent Studio
3Upload knowledge base documents or connect data sources
4Add custom JavaScript for complex logic
5Publish and deploy to web widget, WhatsApp, or API

✅ Best For

  • Development teams and technical founders who need deep customization, self-hosting options, and code-level control over their AI agent's behavior.
  • Enterprises building multi-bot ecosystems across product lines who need RBAC, audit trails, and enterprise-grade infrastructure.

❌ Not For

  • Non-technical users or marketers expecting a simple drag-and-drop setup without any code as Botpress's power requires developer involvement for advanced use cases.
  • Businesses on a tight budget looking for fully predictable monthly costs as Botpress's AI Spend billing can make forecasting challenging at scale.

Reviews

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Pricing

Pay-as-you-go$0
  • ✓500 messages/month
  • ✓1 seat
  • ✓$5 AI credit
Plus$89/mo
  • ✓5
  • ✓000 messages
  • ✓2 bots
  • ✓human handoff
  • ✓branding removal
Team$495/mo
  • ✓50
  • ✓000 messages
  • ✓3 bots
  • ✓RBAC
  • ✓priority support
EnterpriseCustom
  • ✓Custom limits
  • ✓SLAs
  • ✓dedicated support

Prompts to Try

What are your business hours?

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Show me pricing for the enterprise plan

Escalate this to a human agent

What integrations do you support?

Use Cases

An enterprise SaaS company uses Botpress to build a multi-bot customer support system across 90 products, automating 60% of conversations in 12 weeks and freeing their agents for complex escalations.
A gaming studio deploys a Botpress agent in their Discord community to handle player FAQs and bug reports in 15 languages, reducing moderation workload by 40%.
A developer consultancy builds a client-facing onboarding bot for a logistics firm using Botpress's JavaScript integration to pull real-time shipment data from an ERP system mid-conversation.
An HR software company uses Botpress with RBAC enabled so their content team can update bot responses without accessing technical pipeline configurations.
A fintech startup self-hosts Botpress on their own servers to meet strict data residency compliance requirements while still using the visual studio for conversation design.

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Frequently Asked Questions