Chatbase

Chatbase

Freemium

Build and deploy AI customer support agents trained on your business data with no coding required.

AI Chatbot Builder ToolsAI Customer SupportAI ProductivitySmall BusinessSolopreneurMarketer
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What is Chatbase?

Chatbase is the leading AI customer support agent platform trusted by over 10,000 businesses worldwide. It lets you create intelligent chatbots by uploading your documentation, knowledge base, or website content, then deploy them instantly on your website, WhatsApp, or via API. Chatbase supports advanced AI actions, voice, telephony, outbound campaigns, and integrations with tools like Zendesk and Stripe. With built-in analytics and auto-retraining, your agents continuously improve over time making it ideal for startups, SMBs, and enterprises that want to reduce support ticket volume without adding headcount.

Key Features

Custom Knowledge Base TrainingMulti-Channel DeploymentAI Actions & AutomationVoice & Telephony SupportOutbound CampaignsHuman Handoff RoutingConversation AnalyticsAuto-Retrain on New DataStripe & Zendesk IntegrationsWhite-LabelingAPI AccessLead Capture FormsMultilingual SupportHIPAA-Eligible Enterprise PlanPersonalized Agent Personality

Integrations

Automation
Zapier
Communication
SlackWhatsApp
Customer Support
Zendesk
E-commerce
StripeShopify
CRM
HubSpot
Writing & Docs
WordPress

How to Use Chatbase

1Sign up and create a new AI agent
2Upload your knowledge base, URLs, or documents
3Configure agent personality and AI actions
4Embed on your website or connect via API
5Monitor conversations and refine with analytics

✅ Best For

  • SaaS businesses and e-commerce brands looking to automate 80%+ of inbound customer support queries without hiring extra agents.
  • Non-technical founders and customer success teams who need a production-ready AI agent running in under an hour.

❌ Not For

  • Teams that need a full visual flow builder for complex multi-step onboarding bots rather than a knowledge-based Q&A agent.
  • Developers seeking an open-source or self-hosted chatbot platform with full code-level customization.

Reviews

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Pricing

Free$0
  • ✓50 message credits/month
  • ✓1 agent
  • ✓400KB data
Hobby$32/mo
  • ✓500 credits/month
  • ✓advanced models
  • ✓integrations
Standard$120/mo
  • ✓4
  • ✓000 credits/month
  • ✓voice
  • ✓telephony
  • ✓outbound campaigns
Pro$400/mo
  • ✓15
  • ✓000 credits/month
  • ✓advanced analytics
EnterpriseCustom
  • ✓White-labeling
  • ✓SSO
  • ✓HIPAA
  • ✓SLAs

Prompts to Try

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Use Cases

A Shopify store owner trains Chatbase on their FAQ page and instantly deflects 70% of repeat support emails about shipping times, freeing her team to focus on complex order issues.
A SaaS startup embeds a Chatbase agent in their in-app help widget, which answers onboarding questions 24/7 and reduces support ticket volume by 60% in the first month.
A hospital group deploys a HIPAA-eligible Chatbase agent on their patient portal to handle appointment inquiries, reducing front-desk call volume during peak hours.
A digital marketing agency white-labels Chatbase to build branded AI support bots for five clients simultaneously, managing all deployments from one dashboard.
An edtech platform uses Chatbase outbound campaigns to proactively message students who haven't logged in for 7 days, recovering 15% of churning subscribers.

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Frequently Asked Questions