Chorus by ZoomInfo

Chorus by ZoomInfo

Paid

Enterprise conversation intelligence platform that records, transcribes, and analyzes sales calls backed by ZoomInfo's 100M+ contact database.

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What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered conversation intelligence platform that automatically records and transcribes every sales call, video meeting, and email, then uses machine learning to surface deal insights, coaching opportunities, and pipeline risks. What sets Chorus apart from standalone conversation intelligence tools is its deep integration with ZoomInfo's database of over 100 million contacts, allowing it to automatically identify and enrich every call participant with company, role, and intent data in real time. Sales managers use Chorus to build coaching libraries from top performer recordings, while RevOps teams use its deal intelligence to improve forecast accuracy and spot at-risk opportunities before they slip. It is best suited for organizations already invested in the ZoomInfo ecosystem.

Key Features

Unlimited Call Recording and TranscriptionAI Deal Risk DetectionZoomInfo Contact Enrichment on Live CallsReal-time Participant IdentificationSales Coaching Libraries and PlaylistsRep Scorecard and Performance BenchmarkingCompetitor and Keyword Mention TrackingCommitment Phrase ExtractionNext Step Auto-DetectionCRM Auto-Sync for Call DataTalk Ratio and Filler Word AnalyticsSentiment AnalysisPipeline and Forecast IntelligenceMeeting ROI AnalyticsMulti-language Transcription SupportManager Feedback and CommentingCall Snippet Sharing Across Teams

How to Use Chorus by ZoomInfo

1Connect Chorus to your calendar, Zoom, and CRM
2Enable automatic recording for all prospect and customer meetings
3Review AI-generated call summaries and key moment highlights
4Build coaching playlists from top performer call recordings
5Monitor deal health and pipeline signals in the Chorus analytics dashboard

✅ Best For

  • Enterprise B2B sales teams that are already using ZoomInfo for prospecting and want to extend that data advantage into every customer conversation, with automatic participant enrichment, deal intelligence, and systematic rep coaching at scale.

❌ Not For

  • Teams that do not use ZoomInfo, as Chorus's most powerful differentiating features rely on ZoomInfo database integration. Also not ideal for small teams due to the $8,000+ annual platform minimum and multi-month implementation timeline.

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Pricing

Platform Base$8,000+/yr
  • ✓Includes 3 seats
  • ✓full conversation intelligence
  • ✓ZoomInfo integration
Additional Seats$1,200/user/yr
  • ✓Per additional seat beyond base package
EnterpriseCustom
  • ✓Volume discounts
  • ✓multi-year contracts
  • ✓dedicated CSM

Prompts to Try

Show me all calls where the prospect mentioned our competitor Gong in the last 30 days

Build a coaching playlist of the 5 best objection-handling moments from our top closer this quarter

Flag every deal where no ZoomInfo-identified executive has joined a call in the past 3 weeks

Use Cases

A sales director at an enterprise software company uses Chorus to automatically identify every buying committee member who joined calls across 30 open deals, maps their ZoomInfo profiles to CRM contacts, and discovers 12 untracked influencers who had never been logged before.
An onboarding manager builds a Chorus coaching playlist of 15 best-practice discovery calls from the team's top AE and assigns it to all 8 incoming SDR hires, reducing ramp time from 3 months to 6 weeks.
A RevOps lead uses Chorus's commitment phrase detection to automatically flag deals where a prospect said they would send a contract by Friday but no signature has been received, triggering a follow-up task in Salesforce before the end of the week.
A customer success manager reviews the Chorus transcript from the original sales call before a renewal QBR, identifies the three promises made during the sale, and structures the entire renewal conversation around demonstrating ROI on those exact commitments.
A VP of Sales uses Chorus's talk ratio analytics to discover that lost deals have an average rep talk time of 68%, while won deals average 52%, and immediately mandates a 50/50 rule for all discovery calls across the team.

Frequently Asked Questions