Talkie.ai

Talkie.ai

Paid

AI-powered medical voice assistant platform that automates healthcare call center tasks including appointment scheduling, prescription refills, and patient triage.

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What is Talkie.ai?

Talkie.ai is a healthcare-specialized conversational AI contact center platform that deploys AI voice agents to handle a wide range of inbound and outbound patient phone interactions. Pre-trained across 30+ medical specialties and designed for medical practices, health systems, and call centers, Talkie's AI agents answer calls 24/7 and autonomously handle appointment booking, rescheduling, cancellations, prescription refill requests, new patient registration, waitlist management, post-visit follow-ups, and call routing. Every patient interaction is automatically transcribed and saved directly into the connected EHR system, eliminating manual data entry. Talkie integrates natively with major EHR and practice management systems and is SOC 2 Type II compliant and HIPAA certified. Customers report up to 60% reduction in call center operational costs and automation of up to 85% of repetitive calls, with zero calls going unanswered. Available across healthcare, insurance, logistics, and other industries, Talkie is particularly optimized for high-volume multi-specialty medical practices.

Key Features

24/7 AI Voice Agent CoverageAppointment Booking AutomationAppointment Rescheduling and CancellationPrescription Refill Request HandlingNew Patient Registration Over PhoneWaitlist Management and OutreachPost-Visit Follow-Up CallsEHR Auto-Documentation from CallsIntelligent Call RoutingOutbound Appointment Reminders30+ Medical Specialty Pre-TrainingHIPAA ComplianceSOC 2 Type II CertificationNatural Language Understanding (NLU) EngineProprietary NLU EngineReal-Time Analytics DashboardMulti-Language Support

Integrations

Other
EpicOracle Health
Customer Support
Zendesk
CRM
Salesforce

How to Use Talkie.ai

1Connect with the Talkie.ai team for a demo and needs assessment for your practice or health system
2Configure the AI voice agent for your specialties, workflows, and EHR integration
3Integrate Talkie with your existing EHR and practice management system
4Train the AI on your practice-specific FAQs, protocols, and appointment types
5Go live and monitor call automation rates, patient satisfaction, and EHR data accuracy through the analytics dashboard

✅ Best For

  • Mid-to-large medical practices and health systems with high inbound call volumes that are struggling with front desk capacity, long patient hold times, and staff burnout from repetitive administrative phone tasks. Multi-specialty practices with 30+ specialties represented that want a pre-trained AI voice agent that understands medical terminology and clinical workflows without heavy custom configuration.

❌ Not For

  • Solo practitioners or very small practices with minimal call volumes where a human receptionist is cost-effective and the $60% cost reduction of AI automation does not justify the implementation investment. Practices that need a platform primarily for patient-facing clinical triage or symptom assessment, as Talkie focuses on administrative phone workflows rather than clinical decision support.

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Pricing

EnterpriseCustom/mo
  • ✓Per-provider pricing based on call volume
  • ✓specialties
  • ✓and integrations
CustomCustom
  • ✓Enterprise setup with EHR integration and dedicated implementation support

Prompts to Try

Book me an appointment with Dr. Smith for a follow-up next Tuesday morning

I need to refill my lisinopril prescription, can you process that for me?

I need to reschedule my appointment, I cannot make Thursday's 10 AM slot

Use Cases

A 12-provider orthopedic practice deploys Talkie and goes from missing 30% of after-hours calls to answering 100% of calls, with appointment bookings increasing by 22% in the first month as the AI handles overflow and evening requests autonomously.
Dr. Patel's dermatology clinic uses Talkie's prescription refill automation to process 60% of all refill calls without staff involvement, freeing her medical assistants to focus on complex patient coordination instead.
A regional health system's cardiology call center reduces hold times from 8 minutes to zero after deploying Talkie, as the AI handles scheduling and routing simultaneously across 4 clinic locations without putting patients on hold.
A multi-location fertility clinic uses Talkie's waitlist management feature to fill cancellation slots within minutes, calling waitlisted patients automatically when a spot opens and achieving a 95% schedule utilization rate.
A pediatric practice manager reports that Talkie has become the front desk team's virtual assistant, handling over 85% of routine inbound calls and allowing her nurses to focus entirely on clinical tasks rather than phones.

Frequently Asked Questions