ChatGPTAI Chatbots
Freemium
OpenAI's flagship AI chatbot for writing, coding, research, and reasoning powered by GPT-5.
Visit Website →Tidio
FreemiumAI customer support platform combining live chat, Lyro AI agent, and automation flows for e-commerce and small businesses.
What is Tidio?
Tidio is a customer communication platform for small and mid-sized businesses, especially ecommerce, combining live chat, ticketing, email and no-code automation flows with deep Shopify and WooCommerce integration. Its Lyro AI agent answers customer questions from your own knowledge base and can resolve a substantial share of routine enquiries without a human, with a resolution guarantee attached to the top tier. The pricing structure catches people out, so read it before budgeting. Three quotas meter separately: billable conversations, Lyro AI conversations and Flow triggers. Lyro is an add-on rather than part of any base plan, and the free and entry tiers include a one-time allocation of Lyro conversations rather than a monthly one. There is also a large gap between the mid tier and the next one up, which leaves growing teams without an obvious middle option.
Key Features
Lyro AI AgentNo-Code Flow BuilderShopify and WooCommerce IntegrationLive Chat with Human TakeoverMultichannel SupportAbandoned Cart RecoveryReal-Time Visitor Tracking
How to Use Tidio
1Sign up for Tidio's free 7-day trial at tidio.com
2Install the Tidio widget on your Shopify, WooCommerce, or WordPress site
3Connect your knowledge base or FAQ so Lyro AI can learn your content
4Set up a Flow to greet visitors and capture leads automatically
5Configure human takeover rules so agents get involved when Lyro cannot resolve an issue
6Monitor conversations and AI resolution rates in the analytics dashboard
✅ Best For
- E-commerce stores on Shopify or WooCommerce
- Small businesses wanting 24/7 automated customer support
- Teams wanting to reduce support ticket volume without hiring
- Businesses needing multichannel support from one dashboard
❌ Not For
- Large enterprises needing 10+ support agents on lower-tier plans
- Businesses with unpredictable high conversation volumes where variable billing creates risk
- Users needing a general-purpose AI chatbot for research or writing
Reviews
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Pricing
Free$0
- ✓50 AI conversations lifetime
- ✓100 flow visitors
- ✓basic live chat
Starter$25/mo
- ✓Unlimited live chat
- ✓100 billable conversations
- ✓basic automation
Growth$59/mo
- ✓Higher conversation limits
- ✓advanced analytics
- ✓more integrations
Lyro AI Add-on$39/mo
- ✓50 Lyro AI conversations per month
- ✓scales with usage
Plus$749/mo
- ✓Custom limits
- ✓priority support
- ✓advanced features
Prompts to Try
Set up a chatbot that automatically answers common order status questions without human involvement
Build a lead capture flow that asks for a visitor's name and email when they browse our pricing page for 30 seconds
Create an abandoned cart recovery bot that follows up with a discount code after 2 hours
Show me how to train Lyro on our return policy so it can answer return questions accurately
Use Cases
A Shopify store owner with a two-person team installs Tidio and finds that Lyro AI answers 60 percent of incoming customer questions overnight while they sleep, so they wake up to resolved tickets instead of a support queue
A WooCommerce fashion brand sets up a Flow that automatically offers a 10 percent discount code to visitors who have been on the checkout page for more than 45 seconds, recovering sales they were previously losing silently
A SaaS startup uses Tidio's live chat with human takeover to make sure every high-intent visitor who asks about enterprise pricing gets instantly connected to a sales rep, turning what used to be a contact form into a real-time sales conversation
An online tutoring service uses Tidio to handle enrollment questions across Facebook Messenger, Instagram, and their website from a single inbox, cutting the time their support team spends switching between platforms
A pet supply e-commerce brand trains Lyro on 200 product FAQs and watches their ticket volume drop by 55 percent in the first month without adding a single support agent
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