Tidio

Tidio

Freemium

AI customer support platform combining live chat, Lyro AI agent, and automation flows for e-commerce and small businesses.

AI ChatbotsAI Customer SupportAI ProductivitySmall BusinessSolopreneur
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What is Tidio?

Tidio is a customer communication platform designed for small and medium-sized businesses, particularly e-commerce stores, that want to automate customer support and boost conversions without hiring a large support team. Its Lyro AI agent automatically handles up to 67 percent of customer questions by learning from your website content and knowledge base, responding in natural language 24/7 across live chat, email, Messenger, Instagram, and WhatsApp. Tidio's Flows feature lets businesses build no-code chatbot journeys that trigger at key moments in the customer journey to capture leads, recover abandoned carts, and route complex issues to human agents. The platform integrates deeply with Shopify, WooCommerce, WordPress, and Zapier. Pricing works on a conversation-based model starting at $25/month for Starter, with Lyro AI conversations billed separately from $39/month for 50 interactions.

Key Features

Lyro AI AgentNo-Code Flow BuilderShopify and WooCommerce IntegrationLive Chat with Human TakeoverMultichannel SupportAbandoned Cart RecoveryReal-Time Visitor Tracking

How to Use Tidio

1Sign up for Tidio's free 7-day trial at tidio.com
2Install the Tidio widget on your Shopify, WooCommerce, or WordPress site
3Connect your knowledge base or FAQ so Lyro AI can learn your content
4Set up a Flow to greet visitors and capture leads automatically
5Configure human takeover rules so agents get involved when Lyro cannot resolve an issue
6Monitor conversations and AI resolution rates in the analytics dashboard

✅ Best For

  • E-commerce stores on Shopify or WooCommerce
  • Small businesses wanting 24/7 automated customer support
  • Teams wanting to reduce support ticket volume without hiring
  • Businesses needing multichannel support from one dashboard

❌ Not For

  • Large enterprises needing 10+ support agents on lower-tier plans
  • Businesses with unpredictable high conversation volumes where variable billing creates risk
  • Users needing a general-purpose AI chatbot for research or writing

Reviews

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Pricing

Free$0
  • ✓50 AI conversations lifetime
  • ✓100 flow visitors
  • ✓basic live chat
Starter$25/mo
  • ✓Unlimited live chat
  • ✓100 billable conversations
  • ✓basic automation
Growth$59/mo
  • ✓Higher conversation limits
  • ✓advanced analytics
  • ✓more integrations
Lyro AI Add-on$39/mo
  • ✓50 Lyro AI conversations per month
  • ✓scales with usage
Plus$749/mo
  • ✓Custom limits
  • ✓priority support
  • ✓advanced features

Prompts to Try

Set up a chatbot that automatically answers common order status questions without human involvement

Build a lead capture flow that asks for a visitor's name and email when they browse our pricing page for 30 seconds

Create an abandoned cart recovery bot that follows up with a discount code after 2 hours

Show me how to train Lyro on our return policy so it can answer return questions accurately

Use Cases

A Shopify store owner with a two-person team installs Tidio and finds that Lyro AI answers 60 percent of incoming customer questions overnight while they sleep, so they wake up to resolved tickets instead of a support queue
A WooCommerce fashion brand sets up a Flow that automatically offers a 10 percent discount code to visitors who have been on the checkout page for more than 45 seconds, recovering sales they were previously losing silently
A SaaS startup uses Tidio's live chat with human takeover to make sure every high-intent visitor who asks about enterprise pricing gets instantly connected to a sales rep, turning what used to be a contact form into a real-time sales conversation
An online tutoring service uses Tidio to handle enrollment questions across Facebook Messenger, Instagram, and their website from a single inbox, cutting the time their support team spends switching between platforms
A pet supply e-commerce brand trains Lyro on 200 product FAQs and watches their ticket volume drop by 55 percent in the first month without adding a single support agent

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Frequently Asked Questions