ChatBot.com at a glance

Starting price: $50/mo (Starter)
Free plan: No
Platforms: Web, API

What is ChatBot.com?

ChatBot.com is a mature conversational platform from Text, the company behind LiveChat, letting businesses build and deploy customer service bots with no coding. Its visual Story editor is the differentiator: rather than relying purely on AI generation, you design conversation paths explicitly, which suits teams that need predictable answers on regulated or high-stakes topics. It can scan your website to seed a knowledge base, and integrates naturally with LiveChat for human handoff.

Two things to weigh. Pricing starts around $50 monthly with a 14-day trial, which is above the newer AI-first builders, so the value case rests on maturity, support quality and the LiveChat ecosystem rather than price. And the flow-first approach cuts both ways: more control and predictability than a pure LLM bot, but more construction work up front and less graceful handling of questions nobody anticipated.

Key Features

AI Website & Help Center ScanningVisual Story Builder (Drag-and-Drop)AI-Generated ResponsesShopify Product & Cart ActionsHelpDesk Ticket Creation IntegrationHuman Handoff to LiveChat AgentsMulti-Channel DeploymentCustom Entity & Intent TrainingConversation Analytics & CSATA/B Testing for Bot StoriesCustom Branding & Widget ThemesAPI Access for Custom IntegrationsGDPR-Compliant Data HandlingReusable Bot SnippetsLiveChat Native Integration

Integrations

Customer Support

LiveChatHelpDesk

E-commerce

Shopify

Writing & Docs

WordPress

Automation

Zapier

Communication

Facebook MessengerSlack

Analytics

Google Analytics

Webhooks & API

Webhooks

How to Use ChatBot.com

1Sign up for a 14-day free trial (no credit card required)

2Enter your website URL for AI scanning or upload documents

3Customise and tune the AI responses in the Story Builder

4Add Shopify actions, HelpDesk tickets, or human handoff steps

5Deploy on your website, LiveChat, or other channels and go live

Who is ChatBot.com for?

✅ Best For

Businesses already using LiveChat or the Text ecosystem who want to add an AI bot layer that hands off seamlessly to human agents without switching platforms or re-entering customer context.
E-commerce stores running on Shopify that want a chatbot capable of displaying products, checking order status, and creating support tickets automatically without custom development.

❌ Not For

Teams that need a free or very low-cost entry point as ChatBot.com starts at $50/month with no permanent free plan, which may be prohibitive for solopreneurs or very early-stage projects.
Businesses that need WhatsApp, Instagram, or social media automation as ChatBot.com's primary deployment channels are website chat and LiveChat, with limited native social messaging integrations.

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Pricing

Is ChatBot.com free? No, there is no free plan. Paid plans start at $50/mo (Starter).

Starter$50/mo

✓1 active chatbot
✓1,000 chats/month
✓all features

Team$149/mo

✓5 chatbots
✓5,000 chats/month
✓team features

Business$499/mo

✓Unlimited chatbots
✓25,000 chats/month

EnterpriseCustom

✓Dedicated support
✓SLAs
✓advanced security

Prompts to Try

What products do you recommend for me?

How do I track my order?

I want to return an item

What are your business hours?

Please open a support ticket for me

Use Cases

An online retailer connects ChatBot.com to their Shopify store and enables the product action block, allowing the bot to suggest relevant products based on visitor intent and add them to cart without any human agent involvement, increasing average session value by 25%.

A SaaS company uses ChatBot.com's Story Builder to create a structured onboarding conversation that guides new users through feature setup with interactive buttons and branching based on their plan type, reducing first-week support tickets by 38%.

A legal services firm deploys ChatBot.com on their website to handle initial client enquiry qualification, collecting case type, budget range, and urgency before creating a HelpDesk ticket and routing to the appropriate legal team department.

An e-learning platform uses ChatBot.com's AI scanning on their 600-article knowledge base to build a support bot that answers student questions about course access, certificate download, and payment issues instantly around the clock.

A marketing agency implements ChatBot.com for a hospitality client and uses the A/B testing feature to compare two greeting message flows, discovering that the personalised version increases contact form completions by 31%.