ChatBot.com

ChatBot.com

Paid

AI-powered chatbot builder by Text that automates customer service with AI-generated responses trained on your website.

AI Chatbot Builder ToolsAI Customer SupportAI SalesSmall BusinessMarketerSolopreneur
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What is ChatBot.com?

ChatBot.com is a mature AI chatbot platform by Text (the company behind LiveChat) that enables businesses to build, tune, and deploy AI-powered customer service bots with zero coding. The platform automatically scans your website, help center, or uploaded documents to create an AI model that generates accurate responses to customer questions in real time. ChatBot.com's Story Builder visual editor lets you design structured conversation flows with branching logic, Shopify product actions, HelpDesk ticket creation, and human handoff steps. It integrates natively with LiveChat, HelpDesk, and the broader Text ecosystem, making it the ideal AI layer for teams already using those products. With a 14-day free trial and tiered plans starting at $50/month, ChatBot.com targets SMBs and mid-market teams that want reliable, professionally maintained AI chatbot infrastructure.

Key Features

AI Website & Help Center ScanningVisual Story Builder (Drag-and-Drop)AI-Generated ResponsesShopify Product & Cart ActionsHelpDesk Ticket Creation IntegrationHuman Handoff to LiveChat AgentsMulti-Channel DeploymentCustom Entity & Intent TrainingConversation Analytics & CSATA/B Testing for Bot StoriesCustom Branding & Widget ThemesAPI Access for Custom IntegrationsGDPR-Compliant Data HandlingReusable Bot SnippetsLiveChat Native Integration

Integrations

Customer Support
LiveChatHelpDesk
E-commerce
Shopify
Writing & Docs
WordPress
Automation
Zapier
Communication
Facebook MessengerSlack
Analytics
Google Analytics
Webhooks & API
Webhooks

How to Use ChatBot.com

1Sign up for a 14-day free trial (no credit card required)
2Enter your website URL for AI scanning or upload documents
3Customise and tune the AI responses in the Story Builder
4Add Shopify actions, HelpDesk tickets, or human handoff steps
5Deploy on your website, LiveChat, or other channels and go live

✅ Best For

  • Businesses already using LiveChat or the Text ecosystem who want to add an AI bot layer that hands off seamlessly to human agents without switching platforms or re-entering customer context.
  • E-commerce stores running on Shopify that want a chatbot capable of displaying products, checking order status, and creating support tickets automatically without custom development.

❌ Not For

  • Teams that need a free or very low-cost entry point as ChatBot.com starts at $50/month with no permanent free plan, which may be prohibitive for solopreneurs or very early-stage projects.
  • Businesses that need WhatsApp, Instagram, or social media automation as ChatBot.com's primary deployment channels are website chat and LiveChat, with limited native social messaging integrations.

Reviews

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Pricing

Starter$50/mo
  • ✓1 active chatbot
  • ✓1
  • ✓000 chats/month
  • ✓all features
Team$149/mo
  • ✓5 chatbots
  • ✓5
  • ✓000 chats/month
  • ✓team features
Business$499/mo
  • ✓Unlimited chatbots
  • ✓25
  • ✓000 chats/month
EnterpriseCustom
  • ✓Dedicated support
  • ✓SLAs
  • ✓advanced security

Prompts to Try

What products do you recommend for me?

How do I track my order?

I want to return an item

What are your business hours?

Please open a support ticket for me

Use Cases

An online retailer connects ChatBot.com to their Shopify store and enables the product action block, allowing the bot to suggest relevant products based on visitor intent and add them to cart without any human agent involvement, increasing average session value by 25%.
A SaaS company uses ChatBot.com's Story Builder to create a structured onboarding conversation that guides new users through feature setup with interactive buttons and branching based on their plan type, reducing first-week support tickets by 38%.
A legal services firm deploys ChatBot.com on their website to handle initial client enquiry qualification, collecting case type, budget range, and urgency before creating a HelpDesk ticket and routing to the appropriate legal team department.
An e-learning platform uses ChatBot.com's AI scanning on their 600-article knowledge base to build a support bot that answers student questions about course access, certificate download, and payment issues instantly around the clock.
A marketing agency implements ChatBot.com for a hospitality client and uses the A/B testing feature to compare two greeting message flows, discovering that the personalised version increases contact form completions by 31%.

Frequently Asked Questions