Gorgias
PaidConversational AI helpdesk for ecommerce that automates 60% of support tickets, drives sales from chat, and unifies all channels in one inbox.
What is Gorgias?
Gorgias is the leading AI-powered helpdesk and customer experience platform built exclusively for ecommerce brands. Trusted by 17,000+ Shopify merchants and powering conversations for 40% of Shopify brands, it combines an AI Agent trained on 1 billion ecommerce conversations with a unified inbox that consolidates email, live chat, SMS, voice, WhatsApp, Instagram, and Facebook. The AI Agent handles 60% of incoming tickets autonomously using your store policies, product data, and tone of voice, while the Shopping Assistant proactively engages browsers with personalized recommendations to convert them into buyers. Gorgias is natively integrated with Shopify, pulling up live order data, customer history, and product details inside every ticket. Agents can cancel, refund, apply discounts, or upsell directly within the conversation. Revenue attribution reporting shows exactly how much revenue your support team generates, turning customer service from a cost center into a profit driver.
Key Features
Integrations
How to Use Gorgias
✅ Best For
- Shopify and Shopify Plus brands doing high ticket volumes who want to automate the majority of repetitive support queries while preserving a human fallback for complex cases.
- Ecommerce teams that want to turn their support function into a measurable revenue driver by enabling agents to upsell and convert customers directly inside support conversations.
❌ Not For
- B2B companies or service businesses outside of ecommerce where ticket context heavily depends on complex account relationships rather than order and product data.
- Very early-stage stores with fewer than 50 support tickets per month, where the cost of Gorgias outweighs the time saved by automation.
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Pricing
- ✓Up to 3 users
- ✓50 tickets/month
- ✓Unlimited users
- ✓300 tickets/month
- ✓2
- ✓000 tickets/month
- ✓revenue statistics
- ✓5
- ✓000 tickets/month
- ✓custom integrations
- ✓Unlimited tickets
- ✓dedicated support
Prompts to Try
Automatically reply to all order status questions using Shopify order data
Send a proactive chat message to any visitor who has been on the checkout page for more than 2 minutes
Route all return requests to the senior support agent on shift
Use Cases
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