Relay.app
AI Workflow AutomationFreemium
Human-in-the-loop automation where approvals, reviews and AI steps sit inside the workflow, with every integration included on every plan.
0 upvotesbeginner
Compare Relay.app vs Workato
Both tools in AI Workflow Automation
Workato
Enterprise iPaaS with 1,200+ connectors, recipe-based automation, agentic orchestration and deep ERP and CRM integration for large organisations.
0 upvotesadvanced
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Pricing
Pricing Comparison
Relay.app
Free$0
200 steps/month, 500 AI credits, 1 user, all integrations unlocked
Professional$19/mo
750 steps/month, 5,000 AI credits, 1 user, all features
Team$59/mo
2,000 steps/month, up to 10 users, shared workflows and app connections
Enterprise$Custom
Custom usage limits, custom integrations, automation consulting, dedicated Slack channel
Workato
Free Trial$0
Time-limited sales-provided environment to test recipes and connectors
Standard$Custom
Entry edition, typically around $10,000/year, core recipe and connector access
Business$Custom
Higher task volume, advanced governance, premium connector options
Enterprise$Custom
Full governance suite, API management, on-premise agents, SLA support
Workato One$Custom
Agentic orchestration, AI agents reasoning across connected enterprise systems
Features
Feature Comparison
Relay.app
Human-in-the-Loop StepsApproval WorkflowsAI Chat BuilderVisual Workflow EditorAll Integrations IncludedAI AgentsMulti-Step WorkflowsConditional PathsWeb ScrapingAI Content GenerationShared App ConnectionsTeam WorkspacesWebhooksError DetectionData EnrichmentSlack ApprovalsWorkflow TemplatesSOC 2 Compliance
Workato
1,200+ ConnectorsRecipe BuilderAgentic OrchestrationAPI ManagementOn-Premise AgentsWorkbot for SlackWorkbot for TeamsMulti-EnvironmentRecipe IQError RecoveryJob MonitoringAudit LogsRole-Based AccessSSO and SCIMData MaskingHigh-Volume RecipesCommunity Recipe LibraryUnlimited Collaborators
Fit
Best For & Not For
Relay.app
✅ Best For
✅Operations and finance teams automating processes with real consequences, such as refunds, discounts or contract sends, where a human must approve before execution
✅Customer support leads who want AI to draft replies at scale while a person reviews tone and accuracy before anything reaches a customer
✅Small teams that want every integration unlocked from day one instead of discovering their key connector is behind a premium tier
✅Managers introducing automation into a risk-averse organisation, where visible approval gates are what make adoption politically possible
❌ Not For
❌High-volume automation users, since step limits are modest compared to competitors and heavy workloads outgrow the plans quickly
❌Teams needing the broadest connector library, because Relay covers roughly 100+ integrations versus thousands elsewhere
❌Anyone running credit-heavy AI workloads like image or video generation, which consume credits at a rate that makes budgeting difficult
❌Developers who want self-hosting, source access or deep custom code execution inside workflow steps
Workato
✅ Best For
✅Mid-market and enterprise IT teams integrating systems of record such as SAP, NetSuite, Oracle, Salesforce and Workday across multiple business units
✅Organisations that need governance built into automation, including audit logs, role-based access, environment separation and change management
✅Companies exposing internal processes as governed APIs, since Workato lets you publish recipes as managed endpoints with policies and rate limits
✅Enterprises adopting agentic AI that must reason across connected business systems under enterprise security and compliance controls
❌ Not For
❌Small businesses and solo operators, since contracts typically start around five figures annually and require a sales conversation
❌Anyone who needs transparent self-serve pricing, because Workato publishes no price list and every plan requires a custom quote
❌Teams with simple SaaS-to-SaaS needs, where Zapier or Make deliver the same outcome at a fraction of the cost
❌Buyers wanting to start automating this afternoon, as the typical sales cycle from first demo to signed contract runs several weeks
Availability
Platform & Accessibility
Relay.app
web-basedapi
Workato
web-basedapi
Use & Audience
Tasks & Who It's For
Relay.app
Who it's for
Integrations
Integrations
Relay.app
Communication
SlackGmail
CRM
HubSpotSalesforce
Writing & Docs
Notion
Database
Airtable
Data & Spreadsheets
Google Sheets
E-commerce
Stripe
Project Management
Linear
Other
OpenAIAnthropic
Webhooks & API
Webhooks
Workato
CRM
Salesforce
Other
NetSuiteWorkdaySAPOkta
Communication
SlackMicrosoft Teams
Customer Support
ServiceNow
Database
SnowflakeOracle
Project Management
Jira
Storage
Google Workspace
Use Cases
Real-world Use Cases
Relay.app
1
Ines heads finance ops at a 60-person SaaS company. Her Relay workflow drafts every refund over $200, pings her in Slack for one-click approval, then executes it in Stripe, cutting refund turnaround from four days to under an hour with zero unauthorised payouts.2
Bram runs customer support at an online marketplace. AI drafts replies to routine tickets and his agents approve or edit them in Relay, letting a team of three handle the ticket volume that previously needed five.3
Chidi manages content at a B2B agency. His workflow generates draft LinkedIn posts from published blog articles and holds them for the client's sign-off, which ended the endless email threads about approving copy.Workato
1
Anita is head of IT at a 900-person manufacturer and built a Workato recipe chain that syncs closed-won Salesforce deals into NetSuite as sales orders, eliminating a two-person data entry function and removing a recurring source of invoicing errors.2
Derek runs people operations at a scaling tech company. His onboarding recipe provisions each new hire across Workday, Okta, Google Workspace and Slack the moment their offer is signed, cutting day-one setup from six hours of IT tickets to zero.3
Lucia leads finance systems at a retail group and uses Workato's on-premise agent to connect a legacy warehouse database behind the firewall to their cloud BI stack, giving leadership same-day inventory reporting instead of weekly.Keep Exploring
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