Relay.app
AI Workflow AutomationFreemium
Human-in-the-loop automation where approvals, reviews and AI steps sit inside the workflow, with every integration included on every plan.
0 upvotesbeginner
Compare Relay.app vs Zapier
Both tools in AI Workflow Automation
Zapier
AI Workflow AutomationFreemium
The most connected no-code automation platform, linking 9,000+ apps into multi-step Zaps, AI agents, tables and forms.
0 upvotesbeginner
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Pricing
Pricing Comparison
Relay.app
Free$0
200 steps/month, 500 AI credits, 1 user, all integrations unlocked
Professional$19/mo
750 steps/month, 5,000 AI credits, 1 user, all features
Team$59/mo
2,000 steps/month, up to 10 users, shared workflows and app connections
Enterprise$Custom
Custom usage limits, custom integrations, automation consulting, dedicated Slack channel
Zapier
Free$0
100 tasks/month, two-step Zaps, unlimited Tables and Forms
Professional$19.99/mo
Multi-step Zaps, unlimited premium apps, webhooks, AI fields
Team$69/mo
25 users, shared workflows and connections, SAML SSO, priority support
Enterprise$Custom
Unlimited users, advanced admin controls, observability, annual task limits
Features
Feature Comparison
Relay.app
Human-in-the-Loop StepsApproval WorkflowsAI Chat BuilderVisual Workflow EditorAll Integrations IncludedAI AgentsMulti-Step WorkflowsConditional PathsWeb ScrapingAI Content GenerationShared App ConnectionsTeam WorkspacesWebhooksError DetectionData EnrichmentSlack ApprovalsWorkflow TemplatesSOC 2 Compliance
Zapier
Multi-Step Zaps9,000+ IntegrationsZapier AgentsAI ChatbotsZapier TablesZapier FormsVisual CanvasPaths BranchingFiltersFormatterWebhooksCode StepsZapier MCPZapier SDKCopilot BuilderVersion HistoryShared WorkspacesSAML SSO
Fit
Best For & Not For
Relay.app
✅ Best For
✅Operations and finance teams automating processes with real consequences, such as refunds, discounts or contract sends, where a human must approve before execution
✅Customer support leads who want AI to draft replies at scale while a person reviews tone and accuracy before anything reaches a customer
✅Small teams that want every integration unlocked from day one instead of discovering their key connector is behind a premium tier
✅Managers introducing automation into a risk-averse organisation, where visible approval gates are what make adoption politically possible
❌ Not For
❌High-volume automation users, since step limits are modest compared to competitors and heavy workloads outgrow the plans quickly
❌Teams needing the broadest connector library, because Relay covers roughly 100+ integrations versus thousands elsewhere
❌Anyone running credit-heavy AI workloads like image or video generation, which consume credits at a rate that makes budgeting difficult
❌Developers who want self-hosting, source access or deep custom code execution inside workflow steps
Zapier
✅ Best For
✅Non-technical operations and marketing teams who need the widest possible app coverage and want automations live the same afternoon they think of them
✅Small businesses without a dedicated automation engineer, where reliability and support matter more than squeezing out the lowest cost per action
✅Founders and agencies who need to connect long-tail SaaS tools that narrower platforms simply do not have connectors for
✅Teams standardising on one platform for automation, data tables, forms and AI agents instead of stitching four vendors together
❌ Not For
❌Teams running high-volume workflows, because task-based billing charges for every single action and costs climb sharply past a few thousand runs a month
❌Engineers who want to self-host, own their data infrastructure or inspect the source code, since Zapier is closed-source and cloud-only
❌Developers who need long-running compute or heavy custom code, as code steps are capped at short runtimes
❌Anyone needing granular loop, iterator and error-branching control that a node-based canvas like Make or n8n provides
Availability
Platform & Accessibility
Relay.app
web-basedapi
Zapier
web-basedapichrome-extension
Use & Audience
Tasks & Who It's For
Relay.app
Who it's for
Integrations
Integrations
Relay.app
Communication
SlackGmail
CRM
HubSpotSalesforce
Writing & Docs
Notion
Database
Airtable
Data & Spreadsheets
Google Sheets
E-commerce
Stripe
Project Management
Linear
Other
OpenAIAnthropic
Webhooks & API
Webhooks
Zapier
Communication
SlackGmail
Data & Spreadsheets
Google Sheets
CRM
HubSpotSalesforce
Writing & Docs
Notion
Database
Airtable
E-commerce
ShopifyStripe
Project Management
Asana
Customer Support
Zendesk
Other
OpenAI
Use Cases
Real-world Use Cases
Relay.app
1
Ines heads finance ops at a 60-person SaaS company. Her Relay workflow drafts every refund over $200, pings her in Slack for one-click approval, then executes it in Stripe, cutting refund turnaround from four days to under an hour with zero unauthorised payouts.2
Bram runs customer support at an online marketplace. AI drafts replies to routine tickets and his agents approve or edit them in Relay, letting a team of three handle the ticket volume that previously needed five.3
Chidi manages content at a B2B agency. His workflow generates draft LinkedIn posts from published blog articles and holds them for the client's sign-off, which ended the endless email threads about approving copy.Zapier
1
Priya runs a 4-person design studio and was losing enquiries in her inbox. She built a Zap that pushes every website form submission into Airtable and posts a Slack alert, and her team now replies to new leads within 12 minutes instead of two days.2
Marcus manages e-commerce ops for a home goods brand. He set up a Zap that watches Shopify for orders over $500, creates a HubSpot deal and assigns a follow-up task, which lifted repeat purchase rate on high-value customers by 18 percent.3
Aisha, a recruiter, connected her Typeform application form to Google Sheets and Gmail through Zapier. Candidates now get an acknowledgement email in under a minute and she stopped losing applicants to slow response times.Keep Exploring
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